7.7If the product is defective or defective, contact us by sending us an e-mail to shop@calor.co.uk or by phone on 0800 1814512. If you contact us by e-mail, our first action is to call you at the phone number of your order to discuss the problem with you. We will review the returned products and notify you by telephone within a reasonable time if you are entitled to a refund. We will process the refund of defective or defective products as quickly as possible and, in any case, within 14 days, as soon as we have agreed that you are entitled to a refund. We monitor all our gas cylinders to make sure they are in very good condition. Every time we receive a used gas cylinder, it is sent to one of our bottling plants for a well-deserved TLC. If you receive a gas cylinder for the first time, buy the gas in the cylinder and the cylinder filling agreement that covers the cylinder itself. The cylinder refill agreement is effectively a contract between us and you, which states that the gas cylinder you receive is in The possession of Calor and must be used safely.* So, if you are done with your gas cylinder and it is time to fill it, we will remove your gas cylinder from your hands and send it to you on the way to inspection. So you know that every gas cylinder you receive is safe. Without prejudice to any other contract you have entered into with us, these terms and conditions and all documents expressly mentioned (including, for the avoidance of doubt, the cylinder filling agreement in which you order cylinder gas) constitute the entire agreement between us regarding the subject matter of the contract and supersede any prior agreement. Agreement or understanding between us, whether orally or in writing. You acknowledge that, when entering into this contract, you do not rely on any statements, assurances, assurances or warranties that are not specified in these Terms and Conditions. Each year, you can return a maximum of five gas cylinders to one of our Calor Centers.

To learn more about how our return policies work, visit our gas cylinder return section. – If you use a Calor online account, then all applicable delivery agreements that are made available to you through the Calor online account….